We have a 24 hour cancelation policy. If a client does not give a 24 hour notice before their appointment, a charge of 50% of price of the missed/cancelled appointment will have to be paid before a reschedule can be made. We have implemented this policy to ensure we can better serve our clienteles needs. Thank you for your understanding. Call Studio One Hair Designs & Glow Spa at 843-399-0171 for any questions.